Disputes, Returns, and Refunds
Returns & Refunds - How it Works
All returns and refunds can only be considered if a dispute is lodged. How to log a dispute: Navigate to the purchases tab Select “Help with Purchase” Follow the instructions Include as much information as possible Possible reasons for a return or ...
Pay Online for Sellers - Not Fulfilling Orders
We hope this will never happen! However, on the odd chance that it does, we ask that buyers raise a dispute and supply us with as much detail as possible. If sellers are found to be guilty of not fulfilling the order: 1. Buyers will be fully refunded ...
Pay Online for Buyers – What if I Have an Issue with My Purchase after the 24-hour Review Period is Over?
When you receive your purchase, you have 24 hours to report any issues. Once this review period is over, we will release the funds to the seller's account. At this stage the order is considered complete, and Gumtree are no longer able to open a ...
Pay Online Dispute Process
The Pay Online feature is designed to offer security and convenience to our users, and we have taken all possible precautions to ensure that the process works well to connect buyers and sellers without the need to interact in person. We know however ...
Pay Online for Buyers - Gumtree Pay Online vs Possible Fraudulent Imitation Services
Pay Online is a new feature Gumtree has recently introduced. Allowing sellers to ship items to buyers in South Africa. Benefits for Sellers: Eliminate the risk of fake payments and get paid securely on Gumtree. Sell to anyone, anywhere in SA, with ...
Pay Online Gumtree Warehousing Process - How it Works
If a returned parcel is not collected by a seller from the designated Pargo pick-up point within 8 days the items will be returned to the Gumtree Warehouse. Gumtree will store the item for 30 days after which the item will be sold to recover ...
Pay Online for Buyers - What Happens if the Package that Arrives is Not What I Ordered?
We suggest contacting the seller to see if the matter can be resolved before an escalation is logged. If no resolution can be reached, please log a dispute via the Gumtree App within 24 hours of collection. How to log a dispute: Navigate to the ...
Pay Online for Buyers - My Order is Cancelled, What Must I Do?
What happens if the item has not been shipped yet, but I already paid? Sellers have 48 hours to accept the purchase after the buyer clicks the "buy now" button. If the seller cannot fulfil the order and it gets cancelled the payment will be refunded ...
Pay Online for Sellers - What Happens if I Can't Pick Up a Returned Package?
Should the dispute be resolved in the buyer’s favour, the return process will be initiated. See the return process here. The funds will only be refunded to the buyer when the seller has picked up the package from their preferred Pargo pick-up point. ...
Pay Online for Sellers - What Happens when a Buyers Raises a Dispute?
If the buyer receives their item and it does not match what was listed or is damaged, they can log a dispute within 24 hours of picking up their package from their chosen Pargo pick-up point. When the buyer raises a dispute, it is submitted to our ...
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