We suggest contacting the seller to see if the matter can be resolved before an escalation is logged.

If no resolution can be reached, please log a dispute via the Gumtree App within 24 hours of collection.

How to log a dispute:

• Navigate to the purchases tab
• Select “Help with Purchase”
• Follow the instructions
• Include as much information as possible

Logging a dispute will ensure that the funds will not be paid to the seller until the investigation has been concluded.

Please reach out to the Gumtree Helpdesk for further assistance.