Sellers
When can I release the item to my buyer?
Before you let your buyer take the item away, you should ensure that they have given you a valid Collection PIN and that you have entered the Collection PIN on your My Orders page to ensure that it is valid. You will need to enter the PIN on your ...
What if I cannot agree on a meet-up location with the buyer?
Your buyer is excited to get hold of their latest purchase and so will often be eager to find a convenient place and time to meet up and make the exchange. Gumtree recommends that you make plans to agree on a meet up time and place as soon as ...
How do I know if the collection PIN is valid?
You will need to enter the PIN on your Gumtree My Orders page in order to validate it. Only a valid Collection PIN will allow you to get paid. We recommend that you enter the Collection PIN that your buyer will share with you during the meetup before ...
What is a collection PIN?
A collection PIN is a unique number that will be generated for each Gumtree purchase. This unique number is the way that you can be sure your money is kept safe until you hand over the item to your buyer. When you meet with the buyer, before you ...
When will I get paid?
You will get paid as soon as you have met with the buyer to exchange the item. When you meet with your buyer, they will usually want to be able to inspect the item and make sure that it is in the condition they expect. You should always make sure to ...
Where should I meet my buyer?
Deciding on where to meet your buyer is an important decision. Gumtree do not make any rules about where and when you should meet, so it is best to discuss a plan with your buyer and decide on a location and time that works for both of you. When ...
When should I meet the buyer?
As soon as you have accepted the order you can meet the buyer to hand over their purchase. When you sell your item on Gumtree online pay, and your buyer selects to collect the item, you will need to meet physically to hand the item over. You should ...
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