Buyers
Where is my money kept until I get my purchase?
Gumtree have partnered with TradeSafe (a subsidiary of Standard Bank) to provide our payment facility as well as the escrow functionality that will hold the money in a safe central location while the trade is in progress. The funds for the purchase ...
What if I cannot contact the seller?
The first and best place to contact your seller is right here on Gumtree. When you view your purchase in the My Purchase list, you will be shown an option to shat with your seller. This is the best place to hold a conversation about the item you have ...
What if the item is not as advertised
When you meet up with your seller it is your opportunity to inspect the item to ensure that it matches the photos and description in the original listing. In most cases our users have already discussed the condition of the item and so the inspection ...
When should I share the collection PIN with a seller?
When you collect your purchase from the seller, you will share this PIN with the seller. The seller will enter this PIN on their Gumtree app in order to conclude the sale and release the funds. You should ONLY share the PIN when you are physically ...
What is a collection PIN?
A collection PIN is a unique number that will be generated for each Gumtree purchase. This PIN is the way that you can be sure your money is kept safe until you manage to arrange to collect your purchase from the seller. When you collect your ...
How long do we have to meet-up?
We do not place any time limits on when you need to meet in order to collect your purchase. We recommend planning your meeting up as soon as possible, contact your seller once you have made your purchase to make arrangements.
Where should the item be exchanged?
You are free to decide where and when to meet up. It is most common for the buyer to travel to the seller’s location, but this is not always the case. We suggest that you agree on a location based on what is most appropriate for both parties. We ...
Popular Articles
Gumtree Privacy Policy
We at Gumtree take your privacy seriously and are committed to protecting your Personal Information. We place a high premium on the privacy of every person or organisation with whom we interact and therefore acknowledge the need for Personal ...
About Us
Welcome to Gumtree - South Africa's most popular Classified Marketplace! ‘Put it on Gumtree,’ has become a favourite South African saying. Since our launch in 2005, we’ve helped millions of people buy and sell millions of things. We’re a place ...
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10 ONLINE SAFETY TIPS FOR BUYING & SELLING 1. Don't do anything online that you wouldn't do in real life! 2. Use common sense. If something sounds too good to be true, it probably is. 3. Beware of common scams and fraud. Click here for scam examples. ...
Gumtree Terms of Use
1. Introduction These are the Terms and Conditions (“T’s and C’s”) of use relating to the Gumtree Platform and associated Services provided by Gumtree South Africa (Pty) Ltd (“Gumtree”, “we”, “us”, “our”). These T’s and C’s govern any User’s use of ...
Suspicious Emails & Phishing Scams
Please beware of the following phishing scams WhatsApp/Text messages sent to sellers, indicating that funds for the item they are selling have been paid to them through a Gumtree shipping and delivery or FedEx service. Sellers are then asked to enter ...