Technical issues
I Can't Load Multiple Images on My GAIT Account
We firstly highly recommend that you use Google Chrome when operating with the GAIT tool. If you are using another browser, you might perhaps want to give it a try with Chrome first and see if the issue persists. If you still haven’t resolved the ...
Clearing Cookies & Cache
We firstly highly recommend that you use Google Chrome when operating with the GAIT tool. Why is it important to regularly clear your browser’s cache and cookies ? Every so often, new updates and fixes will be released on our site to ensure the best ...
Why Can’t I See My Inventory Which Has Features on GAIT?
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za for further assistance. They will be happy to investigate this further for you.
I Can't Find My Featured Ad
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za for further assistance. They will be happy to investigate this further for you.
Why Wasn't My GAIT Ad Bumped Up?
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za for further assistance. They will be happy to investigate this further for you.
GAIT Photo Upload Issues
Please consult this article « My image won’t upload » If the issue still isn’t resolved, please make contact with one of our Business Support team members at storessupport@gumtree.co.za for further assistance. They will be happy to investigate this ...
There Are Strange Symbols in My Description
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za for further assistance. They will be happy to investigate this further for you.
Why Isn't My GAIT Feed Updating?
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za for further assistance. They will be happy to investigate this further for you.
Why Is the Live GAIT Ad Different From My Feed?
Please note that feeds only run at certain times during the day. You will be required to wait for the next import scheduled run.
My GAIT Advert Details Are Not Updating
Please ensure that all the compulsory field (shown with an *) are correctly filled in. This should solve your problem. Should it still not be the case, please contact one of our Business Support team members at storessupport@gumtree.co.za. They will ...
I Receive the Message "Ad Cannot Be Saved"
Please ensure that all the compulsory fields (shown with an *) are correctly filled in. This should solve your problem. Should it still not be the case, please contact one of our Business Support team members at storessupport@gumtree.co.za. They will ...
Why Isn't My GAIT Ad Going Live?
You may want to check that your current package hasn't been exceeded. If that isn't the case, please make contact with one of our Business Support team members at storessupport@gumtree.co.za. They will be happy to assist you further.
Why Can't I Post a New GAIT Ad?
Please check that your current package hasn't been exceeded. If that isn't the case, please make contact with one of our Business Support team members at storessupport@gumtree.co.za. They will be happy to assist you further.
I Can't Find My Ad on Gumtree
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za. They will be happy to assist you further.
I Can't Find My Ad in GAIT
Your will need to make use of your top tool search bar. If you’re doing a general search, just type in what you’re looking for and click the magnifying glass icon, or press the ‘enter’ key on your keyboard. If you’re looking for a vehicle to fit ...
Unable to Edit GAIT Ads
If you find yourself unable to edit your Ads, make sure that the fields aren't locked by clicking on the "lock"
Resetting Password(s) & Unlocking GAIT Account(s)
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za. They will be happy to assist you further.
My Leads Are Not What They Were
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za. They will be happy to investigate the matter further.
I Forgot My Password
Unfortunately, you will not be able to retrieve the password yourself. Please make contact with one of our Business Support team members at storessupport@gumtree.co.za for further assistance.
I Can't Log In
Please make contact with one of our Business Support team members at storessupport@gumtree.co.za. They will be happy to assist you further.
What Is a Stock Feed?
We partner with various large Automotive portals, they can supply us the data you load into their system and it can be imported into GAIT and then posted into Gumtree. This saves time as you only need to capture in one system. There may still be ...
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