My Payment was Unsuccessful, What Should I Do?

As a buyer, you will be redirected to the TradeSafe payment portal, where you can make payment using your preferred payment method (EFT, Ozow, debit card or credit card). If your payment method is valid and you entered the right information, your payment will go through and a message confirming receipt of your order will be displayed.

In the event that your payment fails to go through, an unsuccessful payment message will be displayed on the same screen where you can choose to try again. Should you choose to try again, you will be redirected back to the Gumtree Summary screen where you can choose to ‘Continue with payment’ to start the payment process again.

If the problem persists, please get in touch with our friendly Customer Support team.

How Can I Access My Pay & Ship Transactions?

On the Gumtree app, you can click on 'My Ads’ on the bottom navigation bar. Click on the ‘Purchases’ tab. A list of all your purchases will be displayed.

My Order is Cancelled, What Must I Do?

If the seller cannot fulfil your order and it gets cancelled, our Gumtree Helpdesk will start the refund process.

How long does it take to get a refund?

The payment will be reversed, and your money will be refunded to your Gumtree wallet within 48 hours.

You will be able to use the funds to purchase another item on Gumtree or withdraw it to your bank account, which will take 3-5 working days to reflect in your account, depending on your bank.

Item Doesn't Match What was Listed, what Should I do?

You can raise a dispute within 24 hours after you have picked up your item from the Pargo pick-up point. Navigate to your Gumtree app and select My Ads -> Purchases -> The purchase you would like to raise a dispute on.

Once you have submitted your dispute, our Gumtree Helpdesk will review and work on getting the issue resolved.