BE NICE.
While we may not all live next door to each other, we believe that adapting a neighbourly approach can enhance every Gumtree interaction.
Set fair prices, make fair offers.
Setting fair prices and making fair offers assists with creating that perfect marketplace equilibrium where everyone feels like they got a good deal. Prices and offers that reflect the real value of things help us get there.
Tell the truth.
We’re still actively searching for the exception to where this advice is not relevant, yet it holds particular significance here. Providing comprehensive descriptions of posted /listed items and engaging in transparent discussions regarding the details of an offer will help everyone find more success more quickly.
Show up when you say you will.
If 80% of success is showing up, we think the other 20% is being on time. Please don’t back out or cancel unexpectedly. If you can’t make it on time, found another buyer, or you’re no longer interested, please let each other know.
BE HONEST.
We have a zero-tolerance policy when it comes to improper business, misconduct, fraud or any integrity violation to this Code of Conduct. This is a place to be your best self. If you infringe on the security, privacy, safety, or dignity of the users of the Gumtree Platform, your stay in our marketplace will be short.
No bullying, no violence, no threats.
We prohibit acts of violence, verbal or written suggestions of violence, and any attempt to intimidate, harass, or otherwise violate the safety and well-being of others.
No discrimination.
Everyone who abides by our policies and standards is welcome here. Abuse of any kind on the basis of race, ethnicity, gender, gender identity, sexual orientation, religious affiliation, or disability will not be tolerated.
No misrepresentation.
Be yourself, we accept no substitutes. Impersonation of other people, other entities, or Gumtree employees is not allowed, regardless of affiliation. And posting another person’s personal information in any form is prohibited.
No coarse or suggestive language.
We prohibit sexual harassment. If a member of our community reports vulgar or abusive language or behavior, we will take immediate steps to remove the offending user from our marketplace.
No scams.
We will remove any user who impersonates another person or entity, sends unsolicited messages to potential buyers, or sends misleading, fake, or malicious communication. If you’re on the receiving end of something suspicious, please report it through the Platform.
No prohibited items.
We prohibit certain items on our Platform to protect our community. Some items are illegal, and others may pose health and safety issues. Please review our Posting rules and Community guidelines.
BE PROACTIVE.
We ask members of our community to make good decisions about how and where to buy and sell.
Avoid phishyness.
Please don’t give away personal information such as email, phone number, or address. Use the chat feature on the Platform to communicate securely. Pay sellers directly with cash or through our Pay & Ship offering, do not make wire transfers or send money by mail.
Meet in a sensible location.
Please agree to meet in public areas that are well-lit and densely populated. Let a friend or family member know where you’re going.
Inspect items in person.
It is your responsibility to thoroughly inspect and test items before you complete a sale.
Report problems.
If you see something on the Gumtree Platform that violates our policy, please report it through the Website. If you have an experience with a buyer or seller that violates our community standards or Posting Rules, please take the appropriate action to safeguard your personal wellbeing, and then contact us.
Rate each other.
Our Platform rating tool is your opportunity to give each other honest feedback on the buying and selling experience and help improve that experience for others.
Gumtree will take action against known violators of this Code of Conduct. If you encounter anything that falls short of these standards, please reach out to us.