General: Staying Safe
How Do I Report Scams or Fraud?
If you see an ad on the Gumtree site that you suspect is Spam, illegal, or otherwise violates Gumtree's policies,please click on the "Report this Ad" link located under the ad image of the ad page. This will bring the ad to our attention so that we ...
How Do I Report a Spoof / Fraudulent Email or Website?
One of the biggest threats to the security of your Gumtree account is fraudulent email and Websites, called spoof email and spoof Websites. Spoof emails look like real Gumtree emails and include links to "phishing" websites. While these phishing ...
How to Report Ads
Gumtree is a community site. We rely on your feedback to keep the site friendly and safe. We like to think of it as you, the Gumtree community, "policing" the site and keeping out the bad guys. So on each ad there is a button "Report ad" where you ...
I Have a Question About an Ad - What Do I Do?
You can email our direct helpline by clicking here. While we aren’t in a position to definitively verify whether a user, buyer or advert is legitimate or not, we can point out red flags and provide safe selling/buying advice. We’re here to help! ...
Gumtree Feature Payment Pages - How They Look
Gumtree has recently partnered with TradeSafe to offer a better service and user payment experience for our users. We've made a few small visual updates to our payment pages: 1. You will be directed to the secure 'select payment option' page. For ...
Choosing a Safe Place to Trade
Buyer - You've identified an item you are interested in. You contact the seller and ask questions about the item. You negotiate the price, now you need to meet. How do you decide on where to meet? Seller - You've been contacted by an interested ...
App Support - Common Scams
There are some dodgy people out there, and despite our efforts to keep them from Gumtree and protect you, occasionally a bogus ad or buyer slips through. Read here for some common scams to watch out for. 1. Scams buyers will encounter: • Sellers that ...
What Do I Do if I Have Been Scammed?
If you are the victim of fraud, please inform Gumtree by contacting our helpdesk and send through all information you have about the ad (ideally the ad number) and the email address of the advertiser so we can take it down immediately. If you decide ...
Does Gumtree Work With Law Enforcement?
Gumtree works with local and international law enforcement agencies to help keep the site free from scams and other illegal activities. We're committed to keeping Gumtree a safe place, and will always assist in a criminal investigation. In accordance ...
What Are the Scams I Should Watch Out For?
There are some dodgy people out there, and despite our efforts to keep them from Gumtree and protect you, occasionally a bogus ad or buyer slips through. Read here for some common scams on the net to watch out for. A user posted an ad for someone ...
How Do I Stay Safe While Using Gumtree?
While most individuals who use Gumtree have success buying, selling, renting or connecting with others, from time to time we do receive reports of people attempting to scam or defraud our users. We have found that one of the best ways to address this ...
What Are the Benefits of Verifying My ID?
Gumtree users will now have the opportunity to verify their ID on their My Profile page. User ID information will not be made public. However, if a seller’s ID is successfully verified, the account will show an additional verification badge to ...
ID Verification - How Does It Work?
ID verification FAQ Gumtree sellers will now have the opportunity to verify their ID on their My Profile page. User ID information will not be made public. However, if a seller’s ID is successfully verified,together with their email and mobile ...
10 Online Safety Tips for Buying and Selling
10 ONLINE SAFETY TIPS FOR BUYING & SELLING 1. Don't do anything online that you wouldn't do in real life! 2. Use common sense. If something sounds too good to be true, it probably is. 3. Beware of common scams and fraud. Click here for scam examples. ...
Account Takeover Fraud
What is Account Takeover Fraud? Account takeover fraud is when an unauthorised individual obtains account credentials to gain access to an online account. Account takeover(ATO) allows the fraudster to use the account for fraudulent activities while ...
Popular Articles
Gumtree Privacy Policy
We at Gumtree take your privacy seriously and are committed to protecting your Personal Information. We place a high premium on the privacy of every person or organisation with whom we interact and therefore acknowledge the need for Personal ...
About Us
Welcome to Gumtree - South Africa's most popular Classified Marketplace! ‘Put it on Gumtree,’ has become a favourite South African saying. Since our launch in 2005, we’ve helped millions of people buy and sell millions of things. We’re a place ...
Gumtree Terms of Use
1. Introduction These are the Terms and Conditions (“T’s and C’s”) of use relating to the Gumtree Platform and associated Services provided by Gumtree South Africa (Pty) Ltd (“Gumtree”, “we”, “us”, “our”). These T’s and C’s govern any User’s use of ...
10 Online Safety Tips for Buying and Selling
10 ONLINE SAFETY TIPS FOR BUYING & SELLING 1. Don't do anything online that you wouldn't do in real life! 2. Use common sense. If something sounds too good to be true, it probably is. 3. Beware of common scams and fraud. Click here for scam examples. ...
Gumtree Posting Rules
1. Introduction As a condition of your use of Gumtree, you agree that you are at least 18 (eighteen) years of age. At Gumtree, we strive to ensure that the site is as clean, friendly and as usable as possible for our Gumtree community. Ads that fall ...