Pay & Ship General
Gumtree Wallet - How it Works
A Gumtree Wallet is used to store funds paid out during a Pay & Ship transaction. A Gumtree Wallet will be automatically created once a Pay and Ship transaction between a buyer and seller has been completed. Once a sale has been concluded, the funds ...
Returns & Refunds - How it Works
All returns and refunds can only be considered if a dispute is lodged. How to log a dispute: Navigate to the purchases tab Select “Help with Purchase” Follow the instructions Include as much information as possible Possible reasons for a return or ...
How Do I Verify My Details?
You've signed up and created your Gumtree account and you are ready to start buying and selling using Pay & Ship. Now it's time to verify your details to finalise the activation of your Gumtree Wallet. We use GBG identity verification solutions to ...
Pay & Ship - Gumtree Wallet Withdrawals
Gumtree Wallet withdrawals can be made at any time after a Pay & Ship sale has concluded. Please note that with each withdrawal there will be a R5 transactional fee applicable. The fee is only applied when a withdrawal takes place. We advise our ...
Pay & Ship - Shipping Explained
1. Shipping will commence once a seller has successfully dropped off an item at a Pargo Drop off point. Sellers will normally ship an item within 72 hours after closing a sale. 2. The Pargo parcel will be securely shipped to the Drop off point ...
Pay & Ship Dispute Process
The Pay & Ship feature is designed to offer security and convenience to our users, and we have taken all possible precautions to ensure that the process works well to connect buyers and sellers without the need to interact in person. We know however ...
Pay & Ship for Buyers - Gumtree Pay & Ship vs Possible Fraudulent Imitation Services
Pay & Ship is a new feature Gumtree has recently introduced. Allowing sellers to ship items to buyers in South Africa. Benefits for Sellers: Eliminate the risk of fake payments and get paid securely on Gumtree. Sell to anyone, anywhere in SA, with ...
Pay & Ship Gumtree Warehousing Process - How it Works
If a returned parcel is not collected by a seller from the designated Pargo pick-up point within 8 days the items will be returned to the Gumtree Warehouse. Gumtree will store the item for 30 days after which the item will be sold to recover ...
What Item Value is Eligible for Pay & Ship?
Supported Categories: Any item that is sold for a fixed value between R50 and R20000 qualifies to be part of the Pay & Ship feature. Dimensions and weight: Maximum item weight 20kg Maximum item dimensions (100cm x 50cm x 20cm) Make sure your ...
Where is Money Stored While the Item is in Transit?
Money is securely stored with our Escrow partner, TradeSafe, while an item is in transit. The funds would be released to the seller once the buyer has confirmed receipt of the item or if 24 hours have passed without any escalation. If you have not ...
Pay & Ship - How Does it Work?
1. Seller lists an item for sale Download the Gumtree app(Android or iOS, add photos and details of your item, opt-in to Pay & Ship, and set your price. 2. Buyer purchases the item The buyer discovers a Pay & Ship listing they love, selects a ...
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About Us
Welcome to Gumtree - South Africa's most popular Classified Marketplace! ‘Put it on Gumtree,’ has become a favourite South African saying. Since our launch in 2005, we’ve helped millions of people buy and sell millions of things. We’re a place ...
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Suspicious Emails & Phishing Scams
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