Pay & Ship for Buyers
How Can I Track My Pargo Parcel?
To track your parcel, kindly enter your tracking number, starting with PAR, in the search field. Please note that you can only track a parcel once the seller has accepted the purchase. How will I get my tracking number? Your tracking number will be ...
Pay & Ship for Buyers – What if I Have an Issue with My Purchase after the 24-hour Review Period is Over?
When you receive your purchase, you have 24 hours to report any issues. Once this review period is over, we will release the funds to the seller's account. At this stage the order is considered complete, and Gumtree are no longer able to open a ...
Pay & Ship for Buyers - What You Need to Know
My Payment was Unsuccessful, What Should I Do? As a buyer, you will be redirected to the TradeSafe payment portal, where you can make payment using your preferred payment method (EFT, Ozow, debit card or credit card). If your payment method is valid ...
Pay & Ship for Buyers - What Happens if the Package that Arrives is Not What I Ordered?
We suggest contacting the seller to see if the matter can be resolved before an escalation is logged. If no resolution can be reached, please log a dispute via the Gumtree App within 24 hours of collection. How to log a dispute: Navigate to the ...
Pay & Ship for Buyers - Why do I Need to Choose a Pick Up Location?
The pick up location should be a location convenient to the buyer to ensure easy pick-up. The parcel will be delivered via Pargo to the buyer’s selected pick-up point. Selecting the wrong pick-up point could result in additional shipping costs or the ...
Pay & Ship for Buyers - What does Pay & Ship Cost Me?
The shipping cost is the only additional cost on top of the purchase price. The shipping costs will be calculated on check-out.
Pay & Ship for Buyers - Item Doesn't Match what was Listed, what Should I Do?
You can raise a dispute within 24 hours after you have picked up your item from the Pargo pick-up point. Navigate to your Gumtree app and select My Ads -> Purchases -> The purchase you would like to raise a dispute on. Once you have submitted your ...
Pay & Ship for Buyers - My Order is Cancelled, What Must I Do?
What happens if the item has not been shipped yet, but I already paid? Sellers have 48 hours to accept the purchase after the buyer clicks the "buy now" button. If the seller cannot fulfil the order and it gets cancelled the payment will be refunded ...
Pay & Ship for Buyers - How Can I Access My Pay & Ship Transactions?
On the Gumtree app, you can click on 'My Ads’ on the bottom navigation bar. Click on the ‘Purchases’ tab. A list of all your purchases will be displayed.
Pay & Ship for Buyers - My Payment was Unsuccessful, What Should I Do?
As a buyer, you will be redirected to the TradeSafe payment portal, where you can make payment using your preferred payment method (EFT, Ozow, debit card or credit card). If your payment method is valid and you entered the right information, your ...
What are the Benefits of Using Pay & Ship for Buyers?
Benefits: Avoid the risk of cash payments, pay securely on Gumtree Your money is kept safe until the parcel has been shipped Buy from anywhere in SA and enjoy the convenience of nationwide delivery 24hrs after you receive your parcel, we'll release ...
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