What Does Verified Information Mean?
The Gumtree community works best when members know and trust each other. That's why we give our customers the opportunity to verify their account information. Verifying information does not mean that someone is trustworthy but it does show that they have taken the extra step to provide Gumtree with additional information about themselves, helping to create a more transparent marketplace.
How can I get a Verified Badge?
To earn a Verified Badge, you'll need to verify the following information:
* Identity (South African ID or Passport)
* Mobile number
* Email address
What does Identity verification mean?
This customer completed a South African ID or Passport verification to confirm they are who they say they are. Gumtree uses a trusted third-party provider to verify that the South African ID number or Passport matches the customer's identity against the relevant government database. Secure facial recognition technology is then used to confirm that the customer's identity matches their live selfie. Read more**
What does Mobile number verification mean?
This customer verified that the mobile number used on Gumtree is valid, reachable and accessible.
The process involves providing a mobile number, receiving a real-time SMS containing a unique One-Time PIN (OTP), and entering that PIN on the Gumtree platform. If the PIN entered matches the OTP that was sent, the mobile number is successfully verified. Read more**
What does Email address verification mean?
This customer verified that they have access to the email account they use on Gumtree.
To verify an email address, Gumtree sends a verification email to the supplied email address.
There are two ways to verify your email address:
Option 1 – Click the verification link
Open the verification email and click the Verify My Email button. This will take you directly to Gumtree and automatically verify your email address. This is the quickest and easiest method.
Option 2 – Enter the 10-digit verification code
If the verification link doesn't work, or you're verifying on another device, you can use the 10-digit verification code included in the same email.
To use the code:
1. Open the Gumtree app or website.
2. Go to the email verification screen.
3. Enter the 10-digit verification code exactly as it appears in the email.
4. Select **Confirm**.
Your email address will be verified immediately. Read more**
Still have questions? Feel free to reach out to our Helpdesk.