My ad was deleted,how do I request a refund?

My ad was deleted,how do I request a refund?

In accordance with the Gumtree Terms of Use of the site, the fees for all features are non-refundable unless the ad was deleted by Gumtree for violating site policies.

Credit card payments should reflect on your account within 5 – 7 business days. Please feel free to contact us if you haven’t received your refund after this time.