You spotted something dodgy. Good on you. Now let's make it someone else's problem - the right someone else.
Reporting scams is how we make things better for everyone. Here's the full list of who to tell.
Step 1: Flag it on Gumtree
Every listing has a Flag button. Use it. Our team reviews every flag and acts fast. You can also contact us directly at support.gumtree.co.za if the situation is more urgent.
Step 2: Tell your bank if money is involved
If you sent money to a scammer, call your bank immediately. You may have a short window to stop or reverse the payment - banks can sometimes intercept transfers within 24 hours. Ask for their fraud line specifically.
Step 3: Report to the right authority
South African Police Service (SAPS) -
saps.gov.za or call 10111. File a case if you lost money or were defrauded by someone you met in person.
South African Banking Risk Information Centre (SABRIC) -
sabric.co.za. The go-to for banking fraud, card fraud, and digital payment scams.
South African Fraud Prevention Service (SAFPS) -
safps.org.za. Especially useful if your identity documents were used fraudulently.
Financial Intelligence Centre (FIC) -
fic.gov.za. For serious financial crimes and money laundering-type fraud.
Keep records of everything
Screenshots of messages, transaction references, listing URLs, phone numbers used - save all of it before you report. The more detail you give, the faster things move.
Frequently asked questions
Can I get my money back if I was scammed on Gumtree?
If you used Gumtree Pay Online, contact our support team straight away. For EFT or cash transactions, contact your bank immediately and open a case with SAPS. Acting quickly gives you the best chance of recovery.
What is SABRIC and when should I contact them?
SABRIC is the South African Banking Risk Information Centre. They specialise in banking-related fraud including fake payments and card scams. Reach them at
sabric.co.za.
Should I contact SAPS for an online scam?
Yes, especially if you lost money. Open a case at your nearest SAPS station or at saps.gov.za. Get a case number - you'll need it for any insurance claims or bank disputes.